Customer Solution Associate


Nov 2nd, 2022
A.P. Møller – Mærsk A/S, also known as simply Maersk, is a Danish integrated shipping company, active in ocean and inland freight transportation and associated services, such as supply chain management and port operation. Maersk has been the largest container ship and supply vessel operator in the world since 1996. The company is based in Copenhagen, Denmark, with subsidiaries and offices across 130 countries and around 80,220 employees in 2018.
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
When you join Maersk, you will find that the world is your workplace. You will work in a culturally diverse, performance stimulating environment, surrounded by new ideas and different ways of doing things. We – Maersk Special Projects & Logistics – are now recruiting for a Client Coordinator to our Aid & Relief Department. If you have a passion for global logistics and will be motivated by executing logistics solutions for Aid & Relief organizations worldwide, are comfortable in a fast-paced environment, like to make a difference for those in need, strive for operational excellence and taking responsibility for your clients – This is the right place for you.
We offer:
Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.
Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk. Ours being a network business, it is key that you are able to think and act beyond your own domain and geography of work. By commercial mindset we mean your ability to think of the benefits for the customer; in whatever action, you take, irrespective of your position and role.
The role as “Customer Solution Associate – Aid & Relief” offers a great opportunity to be part of a winning team and be a strong enabler in shaping the success of our Aid & Relief team. You will be responsible for driving high quality customer service, effective communication, cost awareness and continuous performance which supports our growth aspirations.
The position will be located in Aarhus.

Key Responsibilities:
In the Special Projects & Logistics team you will be a part of a team of 30 experienced colleagues, where we strive to deliver the best operational service for our customers.
Your main responsibilities will from our “Control Tower Setup” be, amongst others:
  • Work as the Primary Contact Person for larger clients – Handling crosstrade shipments including: Air, Ocean, Roro, project etc.
  • Responsible for the End to End customer experience, handling all operational matters but also managing quoting, procurement, selling and invoicing on daily basis.
  • Exploring new opportunities together with clients upselling when possible.
  • Together with the network both internally and externally identifying challenges and findings ways to improve both on both cost and service level
  • Own customers escalations together with the Operations Manager
We are looking for:
Our ideal candidate is a self-driven person that can stay cool in a hectic and complex environment. You strive in a collaborative role being responsible for the service provided and you are always will to go All the way!
Our preferred candidate has:
  • At least 3-5 Years’ experience with freight forwarding – preferable with knowledge from multimodal shipments. Ocean/Air/Aircharter/Project/RORO etc
  • Excellent communication skills, including both verbal and written in English
  • A collaborative mindset with a “can do” attitude
  • Eagerness to be best in class and part of a winning team
  • Ability to be flexible when needed as our job is not 8-16
  • Ability to travel approx. 5-10 days a year
If you have any questions please don’t hesitate to contact Operation Manager Peter Beier at: [email protected]
Applications will be read continuously, so do not wait with your application!

If you require alternative methods of application or screening, you must approach Maersk directly to request this, as we're not responsible for the employer's application process.

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