American Express Global Business Travel

Travel Consultant with Danish language

American Express Global Business Travel

Denmark
Nov 5th, 2022
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Check out the recent awards we’re proud of:
• #8 on GREAT PLACE TO WORK 100 Best Companies to Work For- 2022
• #10 on FORTUNE 100 Best Companies to Work For - 2021
• Human Rights Campaign Corporate Equality Index Score of 100% - 2021
• #9 on FORTUNE 100 Best Companies to Work For - 2020
• FORTUNE World’s Most Admired Companies - 2020
• FORTUNE 100 Best Workplaces for Women - 2020
• FORTUNE 100 Best Workplaces for Diversity - 2019
200 Vesey Street, 3 World Financial Center, New York New York 10285
https://www.americanexpress.com/en-us/careers/
This position is part of an exclusive team servicing key global clients of American Express Global Business Travel across the Danish and global markets with primary focus on creating extraordinary customer experiences and providing an exclusive service.
You will be working from our office in Copenhagen or working virtually from Denmark, joining a team of 60 engaged and experienced Travel Consultants. We also serve many large marine costumers, therefore we welcome marine knowledge as well.
Responsibilities
  • Booking of air, rail, hotel, car and other services related to a business trip including the understanding of Fare notes and rebooking
  • Providing proactive consulting to ensure that the best “logical” price suitable for the trip, traveler and corporation has been obtained
  • Creating a compelling experience within each customer contact that produces a highly-satisfied customer and ensures single contact resolution
  • Ensuring customers’ needs and special contracts/deals between clients & suppliers are utilized
  • Acting according to GBT processes, i.e. offering our preferred suppliers
  • Taking care of quality & feedback
  • Observing standards/guidelines
  • Ability to work in a goal oriented service environment
Required Skills
  • Strong experience in Amadeus – proficiency in creating air, hotel and car bookings is a must
  • Experience in a similar position within the business travel industry is strongly desired
  • Excellent customer service skills with a focus on quality
  • Both excellent written and verbal communication skills in Danish and English
  • High knowledge of international geography
  • Research / information gathering and problem solving skills
  • Positive and proactive attitude
  • Flexibility in terms of work hours & work days, as our operation is global and our office is open outside normal business hours
  • Ability to work on own initiative or as part of a team where required
  • Self-starter and excellent time management skills
  • Computer skills – basic hardware know how and Microsoft Office
Please note that if you are successful, you will be required to attend training in our Copenhagen office in your first 3 months.

Location

Denmark – Virtual Location


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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